[For purchasers]
Please contact us via the chatbot at the bottom left of the inquiry page.

Thank you very much for visiting the Iwatetsu Ironware Online Store.

Please enter your inquiry details into the chatbot at the bottom left of this page ,
・Name
・Email address used when ordering
Please enter the information below and contact us.

You can also send us photos when you contact us.
If there is a problem with the product, we would appreciate it if you could provide a photo.

Shipping date

Currently, it takes some time for your product to be delivered after purchase.
The expected delivery date varies depending on the product, so if you would like to check the estimated shipping date, please refer to the page below.

■ Estimated delivery time for each product

How to check shipping information (tracking information) for your purchased items

If you would like to check the shipping information (tracking information) of your purchased item, click on the chatbot and scroll down a little to find the section " Track your order ."

From there, enter your order number and the email address you used when placing your order.

If you are unable to find out the status of your order even after tracking it, please check the delivery time estimate page or contact us via chatbot message.

Regarding email address

Please enter your email address into the chatbot:

@gmail.com
@outlook.jp, @outlook.com
@hotmail.com
@yahoo.co.jp, @ymail.ne.jp

We recommend using a PC email address such as the one above, but if possible, please enter the same email address you used when placing your order.

If you use the following carrier email addresses , they may not be able to receive emails and will be automatically rejected, meaning you may not receive a reply from the store . If you do not receive a reply within one business day, please contact us again using a PC email address (the following email addresses are not recommended ).

NTT Docomo: @docomo.ne.jp
au: @ezweb.ne.jp
SoftBank: @softbank.ne.jp, @i.softbank.jp
Rakuten Mobile: @rakuten.jp
Y!mobile: @ymobile.ne.jp
UQ mobile: @uqmobile.jp

Please note that we will respond to your inquiry within one business day (※).
We apologize for the inconvenience, but thank you for your cooperation.
* Within 24 hours, excluding weekends and holidays