Be careful when buying from flea market apps
Thank you for your continued patronage of the Iwatetsu Ironware Online Store.
We would like to inform you that products from our website have been stolen due to chargeback fraud (unauthorized use of a credit card).
After the incident, we confirmed that the items believed to be stolen were being sold as new on flea market apps such as Mercari, so we are currently in the process of filing a report of the incident with the police.
We ask that customers refrain from purchasing new ductile pots being sold on sites such as Mercari, as they are suspected to be stolen goods.
Please note that we cannot respond to any inquiries if you sell or purchase our products through unofficial sites, such as flea market apps .
About chargebacks
When a chargeback occurs, sales on the e-commerce site go uncollected.
If the product has already been provided, it is likely that it will have been delivered to the fraudulent card user, and there is no guarantee that the product will be returned.
In other words, chargebacks carry the risk of merchants suffering double losses: uncollected sales and lost merchandise.
(Reference): What is SB Payment Service chargeback?
